Reliable After-sales Service – IKworld Customer Support

After-sales Service

We are committed to providing customers with a full range of high-quality after-sales service, to ensure that every user can enjoy a carefree product experience. We provide professional technical support, perfect maintenance services, efficient logistics distribution and convenient return and exchange services. Choose icovida, you will get not only quality products, but also a reliable full range of service guarantee.

Technical Support

Fault diagnosis and resolution

Provide a professional technical support team to help customers solve technical problems encountered during product use.

Remote support

Provide customers with instant technical support through phone calls, emails, online chats, etc.

Quality traceability

Establish a quality traceability system to ensure the quality of every link is controllable.

Maintenance and Service

Free maintenance during the warranty period

During the product warranty period, free maintenance services are provided.

Repair beyond the warranty period

Provide paid maintenance services, including replacement of damaged parts and repair of faults.

Quick response

Establish a rapid response mechanism to ensure that customer problems can be resolved in a timely manner.

Hours Fast Response

Customer Relationship Management

Customer feedback

Actively collect customer feedback and continuously improve products and services.

Customer care

Communicate with customers regularly to understand their needs and satisfaction, and provide personalized service support.

Logistics and Distribution

Rapid delivery

Provide efficient logistics services to ensure timely delivery of spare parts and repair equipment.

Return and exchange

Provide convenient return and exchange services to ensure customers' rights and interests.